Most of our products are custom made when you place your order. Please allow time for us to get your product made! We work very quickly and we will keep you posted as to the status! It would be safe to assume that your order would ship within 3 business days from the date of order- however, please refer to the time that your order is set to ship, based on the time of year and the amount of orders that we have – production time may need to be extended.
If you are in the United States, please allow up to two weeks to receive your order, after you checkout.
If you are located internationally, please allow 4 to 6 weeks to receive your order.
Certainly! Please place your order and let us know that you would like to pick up, here in Hanahan, SC and let us know when. Once your order has been picked up, we will refund your shipping. We will hold orders for 7 days, for pick up. After 7 days, we will go ahead and ship your items to you!
All of our orders are shipped via USPS.
We happily supply frequent discount codes to our email subscribers. Want a discount code? Get an instant 20% discount by clicking here.
Our personalized ornaments are not returnable once they have had additional engraving added to them. Of course, reach out to us if there is a problem.