Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If your item has been delivered to you and it is damaged, please take a picture of it, along with the packaging and email that information to us at firstname.lastname@example.org.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
We believe that any images that you submit to Palmetto Engraving are your property and you have full rights to get the images printed.
PURCHASING OF KNIVES
Knives are sharp and are specifically designed to cut. By purchasing a knife, you are attesting to be at least 18 years of age. Cutlery and related Gift items may also be sharp. If used improperly, negligently, or illegally all merchandise can become dangerous and cause serious injury. When you purchase merchandise from PALMETTO ENGRAVING you agree that you will use the merchandise in a safe and legal manner, including keeping the merchandise out of the hands of minors and untrained and/or immature individuals.